Privacy Policy | Eat Pure Greens

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and mobile applications.

1) Scope

This Privacy Policy applies to:

• www.eatpuregreens.com • Android applications • iOS applications • Any related services operated by Kryzen Technologies Private Limited

2) Information We Collect

We may collect the following information:

• Name • Mobile number • Email address • Delivery address • Order history • Wallet balance and transaction details • Device and app usage information

We collect only the data necessary to provide our products and services effectively.

3) Payment Information

We use Razorpay as our secure payment gateway provider. Payment transactions are processed directly through Razorpay’s secure systems. We do not store your complete card details on our servers.

4) How We Use Your Data

Your data is used strictly for internal business purposes, including:

• Processing orders • Installation coordination • Delivery management • Customer support • Warranty services • Service reminders • Product updates and relevant offers

We do not sell, rent, or share your personal data with any third party or marketing agency.

5) Communication

We do not send unsolicited marketing emails.

However, by placing an order or registering with us, you agree that we may contact you via:

• SMS • WhatsApp • Email • Phone calls

These communications may relate to:

• Order confirmation • Installation scheduling • Delivery updates • Service support • Product usage guidance • Relevant product offers

Our delivery personnel may contact you for order coordination. Our team may also call you for installation or service purposes.

6) Data Storage & Security

We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure. Data is stored securely and used only for legitimate business operations.

7) Data Sharing

We do not share your personal information with third-party marketing agencies.

Data may only be shared:

• With payment processors (e.g., Razorpay) • With logistics or delivery partners strictly for order fulfillment • If required by law or regulatory authority

8) Mobile App Permissions

Our Android and iOS applications may request permissions necessary for app functionality, such as notifications or location (for delivery coordination). These permissions are used solely to improve service experience.

9) User Rights

You may request access to, correction of, or deletion of your personal information by contacting us. Certain data may be retained for legal, tax, or operational compliance purposes.

10) Policy Updates

We may update this Privacy Policy from time to time. Continued use of our services after updates constitutes acceptance of the revised policy.

11) Contact

For privacy-related queries, contact: contact@eatpuregreens.com

12) Delete Your Account & Data

You can request permanent deletion of your Eat Pure Greens account and all associated personal data at any time by emailing us directly.

How to Request Deletion

Send an email to:

✉️ contact@eatpuregreens.com

Subject line: Account Deletion Request
Include: Your registered name, email address, and phone number

What Data is Deleted

The following data will be permanently deleted within 30 days of your request:

• Name, email address and phone number
• Saved delivery addresses
• Profile photo and preferences
• App account and login credentials

What Data is Retained

Certain data may be retained for legal and financial compliance:

• Order history — retained for up to 3 years (legal compliance)
• Payment and transaction records — retained for up to 5 years (financial regulations)
• App usage analytics — retained in anonymized form only, with no personal identifiers
• Reviews and ratings — retained in anonymized form only

Important Notes

• We will send a confirmation email once your request is received
• Your account will be permanently deleted within 30 days
• Any active or pending orders must be completed or cancelled before deletion
• Any remaining wallet balance must be used or refunded before deletion
• This action is permanent and cannot be undone